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    Food safety report on Amman meeting

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    CoS Asker attends 2nd Field Army training activity

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    Sisi directs gov’t to finalise implementation of port, railway, road developing projects by 2025

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    Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

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    Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

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    New York flooded as city’s infrastructure struggles to cope with changing climate

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    Russia’s Medvedev says British training troops in Ukraine could be legitimate targets

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    Tens of thousands demand climate action in Swiss capital

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    Arab electricity ministers meet in Cairo

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    Egypt condemns terrorist attack in Turkey

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    Meta technology chief defends tech titan’s AI strategy

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    Microsoft to offer OpenAI’s Dall-E 3 in Bing

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    Apple tells US court Google is best in search

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    Meta unveils AI assistant, Facebook-streaming glasses

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      Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

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      Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

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      On the way to a circular economy

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      Cabinet hands Sisi 2 books summarizing development process over 9 years

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      Economic reforms drove economic growth and cut unemployment, inflation rates: Finance min.

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        Chiba inspires Japan at gymnastics worlds

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        CAF Confed Cup: Zamalek seals group stage place

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        Wine jars discovered at Abydos

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        3 tombs at Valley of Kings re-opened to visitors – Official

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        Science says our love for chocolate is healthy for us

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        Aphrodite temple, Abusir treasures added to discovery list

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        100 Healthy Days initiative provides 35.581 million medical services in 96 days

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        Food safety report on Amman meeting

        Food safety report on Amman meeting

        CoS Asker attends 2nd Field Army training activity

        CoS Asker attends 2nd Field Army training activity

        Sisi directs gov’t to finalise implementation of port, railway, road developing projects by 2025

        Sisi directs gov’t to finalise implementation of port, railway, road developing projects by 2025

        Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

        Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

        Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

        Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

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        New York flooded as city’s infrastructure struggles to cope with changing climate

        New York flooded as city’s infrastructure struggles to cope with changing climate

        Russia’s Medvedev says British training troops in Ukraine could be legitimate targets

        Russia’s Medvedev says British training troops in Ukraine could be legitimate targets

        Tens of thousands demand climate action in Swiss capital

        Tens of thousands demand climate action in Swiss capital

        Arab electricity ministers meet in Cairo

        Arab electricity ministers meet in Cairo

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        Egypt condemns terrorist attack in Turkey

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        Meta technology chief defends tech titan’s AI strategy

        Meta technology chief defends tech titan’s AI strategy

        The world of high technology in nuclear industry

        The world of high technology in nuclear industry

        Microsoft to offer OpenAI’s Dall-E 3 in Bing

        Microsoft to offer OpenAI’s Dall-E 3 in Bing

        Apple tells US court Google is best in search

        Apple tells US court Google is best in search

        Meta unveils AI assistant, Facebook-streaming glasses

        Meta unveils AI assistant, Facebook-streaming glasses

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        ‘ChatGPT users can now browse internet’

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          Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

          Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

          Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

          Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

          On the way to a circular economy

          On the way to a circular economy

          Cabinet hands Sisi 2 books summarizing development process over 9 years

          Cabinet hands Sisi 2 books summarizing development process over 9 years

          Economic reforms drove economic growth and cut unemployment, inflation rates: Finance min.

          Economic reforms drove economic growth and cut unemployment, inflation rates: Finance min.

          Egypt’s parl’t speaker meets speakers of houses of parl’t of South Africa

          Egypt’s parl’t speaker meets speakers of houses of parl’t of South Africa

          Trending Tags

            • Real State
          • SPORTS
            Jabeur grabs 5th WTA title

            Jabeur grabs 5th WTA title

            Martin claims Japan MotoGP

            Martin claims Japan MotoGP

            Chiba inspires Japan at gymnastics worlds

            Chiba inspires Japan at gymnastics worlds

            CAF Confed Cup:  Zamalek seals group stage place

            CAF Confed Cup: Zamalek seals group stage place

            Egyptian Premier League: Masry, Ismaili claim wins, Smouha held

            Egyptian Premier League: Masry, Ismaili claim wins, Smouha held

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            Wine jars discovered at Abydos

            Wine jars discovered at Abydos

            3 tombs at Valley of Kings re-opened to visitors – Official

            3 tombs at Valley of Kings re-opened to visitors – Official

            Science says our love for chocolate is healthy for us

            Science says our love for chocolate is healthy for us

            Aphrodite temple, Abusir treasures added to discovery list

            Aphrodite temple, Abusir treasures added to discovery list

            100 Healthy Days initiative provides 35.581 million medical services in 96 days

            100 Healthy Days initiative provides 35.581 million medical services in 96 days

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              Cairo hosts African Regional Congress on Military Medicine

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          Home Technology

          Canon launches its 1st call center in Egypt to enhance customer experience

          Customer support will be provided by highly skilled and experienced representatives.

          by Gazette Staff
          August 10, 2023
          in Technology
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          Canon launches its 1st call center in Egypt to enhance customer experience
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          Canon Central and North Africa announced the launch of its ‘Canon Contact Center’ in Egypt, which will commence operating on 10th Aug,2023. The cent re is the first of its kind for Canon Central & North Africa and aligns with its ‘Closer to Customer’ strategy aimed at strengthening and enhancing relationships with its customers & partners making it easier to gain access to information on Canon’s brand, products, services, and channels.

          Canon Contact Center will elevate the overall customer experience by fostering seamless and efficient interactions, while also surpassing their expectations and fulfilling their demands. Serving as a seamless hub of information exchange, this center ensures patrons receive enhanced reliability through adept and experienced representatives. Moreover, customers can expect swift query resolutions, thanks to the expert training that enables representatives to promptly identify and address their needs.

          The feedback received from the Contact Center will be diligently and effectively addressed, ensuring an enhanced product and service offering for our valued customers.

          Embarking on a visionary journey, Canon sets forth with its one-of-a-kind Contact Center in Egypt, resolutely echoing its ‘Closer to Customer’ strategy while paving the way for local talent’s growth. “This ground-breaking initiative eliminates any barriers that might distance the company from its valued customers,” says Somesh Adukia, Managing Director of Canon Central and North Africa. “This unprecedented endeavour offers a perfect combination of opportunities for both Canon’s existing network and the aspiring young population seeking employment in Egypt, setting it apart from any other African country.  The pride in starting this venture in Egypt is immeasurable. Positioned as the kingpin of communication, the Contact Center promises the pinnacle of customer experience forging an unprecedented bond between Canon and its customers.”

          Canon Contact Center representatives will be ready to answer consumers’ general inquiries, sales, services, and complaints both in English & Arabic. The Canon hotline number ‘17103’ operates from Sundays to Thursdays between the hours of 09H00am and 19H00 pm.

          Egypt is renowned for its world-class education ecosystem, with 250+ universities and institutes providing access to 600K+ graduates each year, one of the highest in EMEA. Canon has been at the forefront of education and empowerment initiatives across Africa and the Middle East since it started operating in these markets. The Canon Contact Centre in Egypt reinforces the company’s continued commitment, and further contributes to job creation and to upskilling the successful candidates who will handle client queries. All Contact Centre representatives will receive training in acquiring soft skills, product knowledge, CRM internal training, knowledge base development, and more.

          With the ICT sector being the largest contributor to Egypt’s GDP, it is no surprise that the country’s IT and BPO service providers employ 212,000 FTEs, with the total number of customer care call centre professionals estimated to be around 95,000 every year. The amalgamation of an abundance of local talent in the Egyptian Call Center market with people’s liking to connect on a call for human interaction over texting online or emailing makes the Egypt-based Canon Contact Center a real winner for customers.

          “We find ourselves at a monumental juncture in our journey, as this project’s inception signifies a transformative milestone. Our resolute commitment is to deliver unparalleled experiences and unwavering support to every individual who chooses to partake in this expedition with us.

          The cutting-edge contact center redefines customer interaction, seamlessly weaving efficiency into every engagement and facilitating effortless access to a comprehensive repository of information spanning Canon’s diverse products, services, and channels. Anchored by the principles of sustainability and social responsibility, this initiative not only promises to usher in new dimensions of employment opportunities but also to nurture the skills of successful candidates. As we embark on this endeavour, our dedication remains steadfast—to craft a future in which excellence is fused with empowerment” says, Tushar Vaishnavi, Strategic Planning Director, Canon Central & North Africa

          The Canon Contact Centre is a testament to Canon’s commitment to excellence in customer service and satisfaction. In launching this initiative, Canon solidifies its position as a leader in customer-centric solutions, fostering stronger connections with its valued customers.

           

          Tags: CanonCanon Contact CentreCloser to CustomerMCIT
          Gazette Staff

          Gazette Staff

          We The Staff of The Egyptian Gazette are working throughout the day to cover the most important news in all fields for you.

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