Gov’t provides channels to monitor citizens’ complaints – official

The government is keen on pursuing effective communications channels in order to receive the citizens’ complaints and deal with them, said Director of the Unified Government Complaints System Tarek el Refaei.

He, meanwhile, pointed out to the constant support of Prime Minister Mostafa Madbouli to the Unified Government Complaints System and his directives to consider all the complaints submitted by the citizens and deal with them.

All the received complaints have been considered and directed to the bodies concerned, Refaei added.