Freshworks Inc., a software company empowering the people who power businesses, announced that its customer Wadi Degla, one of Egypt’s premier multi-sport coaching, academies and leisure centers in Egypt and Kenya, selected Freshchat for conversational messaging that makes support, sales, and marketing easier for their employees and customers.
The Freshchat integration with Whatsapp and AI-powered bots enable Wadi Degla to provide real-time automated responses for routine questions.
Wadi Degla is one of the prime sports academies in Egypt and over 15 years has connected with more than 148,000 families in Egypt and Kenya who benefit from physical activity and athletic mentorship.
These community members generate an average of 5,000 inquiries per month – a volume of requests that Wadi Degla determined could not be handled by their previous software application to their satisfaction.
It chose Freshchat because of its seamless integration with Whatsapp, quality AI bot capabilities, and a pricing structure that is transparent and flexible.
“Our members have evolved a lot in 2022 with the rise of social media use in Northern Africa, which has created a high demand for support requests on the same channels,” said Amr Onsy, Director of Customer Service at Wadi Degla SC. “Customers reach out to us using many different messaging channels.
Freshchat’s channel integrations enable our support agents to manage all customer interactions in one place effortlessly.
Freshworks Analytics helps gather better insights on agent productivity, optimize their workload and make strategic decisions that empower our lean team to deliver delightful experiences every time!”
Freshchat is quick to deploy and its automated, intuitive and engaging chatbots create a delightful experience for customer support specialists.
Freshchat bots detect customer intent to offer contextual solutions for Wadi Degla members, resulting in a 40% increase in self-service. The Wadi Degla team plans to integrate chatbots with their mobile app next and with this integration, they will offer seamless support while generating leads in the country’s local language.