Microsoft said progress is being made in bringing its popular workplace software back online as a global outage enters its second day, disrupting business communications, police crime reporting, court operations, AI tools and many other services.
The outage, which affected a wide range of Microsoft 365 services including Outlook, Teams and AI assistant Copilot, left people, institutions and businesses across the world without access to email and other platforms.
Microsoft said it was making headway as it tried to restore services Friday.
“We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure,” the company said, as some users started reporting that their emails were restored.
The company reported “broader improvements” in North America and “sustained improvements across much of Europe,” as well as “encouraging recovery signals” in the Asia-Pacific region.
Users may have “intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure,” Microsoft said.
The total number of people affected is not clear, but the company said in January that it had more than 450 million paid Microsoft 365 commercial subscriptions.
