LG Egypt has announced its latest After-Sales Services strategies in a press conference hosted by the company at its headquarters in Katameya.
During the conference, LG highlighted the essential role played by the company’s Service department when it comes to reinforcing trust between the brand and its customers, with a variety of distinguished after-sales services that aim to secure the ultimate support for LG customers in Egypt, and an extended network of Service Centers stretching from the North Coast all the way south to Aswan.
The exerted efforts by LG Egypt’s service department come in line with the company’s futuristic vision of becoming the number 1 after-sales services provider in the Egyptian market, where the service centers provide LG’s customers with a wide range of services that ensure sustaining the products at their highest level of efficiency, utmost performance and avoiding unpredicted malfunctions, such as hygienic maintenance for Air Conditioners, Refrigerators and Washing Machines, in addition to free of charge seasonal cleaning services for the Air Conditioners.
In light of the conference, Mr. Hoseok Yu, service department leader at LG Egypt, stated: “our highly esteemed customers’ satisfaction and their provision with the absolute best service comes as a top priority for the service team, hence, the service department efforts towards optimizing the brand’s after-sales service strategies comes in coherence with achieving the true meaning of LG’s global slogan “Life’s Good”, with the team’s main mission to solidify the customers trust in the brand’s ability to provide a better quality of life for the them and their families.”
Within the same context, Engineer Mohamed Samir, service team leader at LG Egypt, added:” LG Service department operates under the slogan “On time – One time”, aiming to enhance After-Sales services mechanisms, with the offering customers unique tailored service such as the opportunity to schedule home visits’ date and time based on their preferences, that’s in addition to the service representatives’ ability to close out maintenance requests after just one visit, with the company’s shipping convoys being successful at delivering spare parts, for more than 90% of the service center requests, to the customer’s door on the same day of registering the request. ”
That is in addition to LG’s service centers team succession in managing to install 95% of new products requests within just 24 hours from the request’s date.
Moreover, LG Egypt has also emphasized on the service center enhanced mechanisms of after – sales services through introducing differentiated services such as Evening Care+, full operations on weekends and during official holidays, alongside with enabling customers to reach support representatives and request home visits around the clock through the contact center and with the help of live agents and chatboot.
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