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    CoS Asker attends 2nd Field Army training activity

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    Sisi directs gov’t to finalise implementation of port, railway, road developing projects by 2025

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    Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

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    Russia’s Medvedev says British training troops in Ukraine could be legitimate targets

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    Apple tells US court Google is best in search

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      Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

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      Cabinet hands Sisi 2 books summarizing development process over 9 years

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      Economic reforms drove economic growth and cut unemployment, inflation rates: Finance min.

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        3 tombs at Valley of Kings re-opened to visitors – Official

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        Aphrodite temple, Abusir treasures added to discovery list

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        Food safety report on Amman meeting

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        CoS Asker attends 2nd Field Army training activity

        CoS Asker attends 2nd Field Army training activity

        Sisi directs gov’t to finalise implementation of port, railway, road developing projects by 2025

        Sisi directs gov’t to finalise implementation of port, railway, road developing projects by 2025

        Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

        Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

        Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

        Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

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        New York flooded as city’s infrastructure struggles to cope with changing climate

        New York flooded as city’s infrastructure struggles to cope with changing climate

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        Russia’s Medvedev says British training troops in Ukraine could be legitimate targets

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        Tens of thousands demand climate action in Swiss capital

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        Arab electricity ministers meet in Cairo

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        Egypt condemns terrorist attack in Turkey

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        Meta technology chief defends tech titan’s AI strategy

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        The world of high technology in nuclear industry

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        Microsoft to offer OpenAI’s Dall-E 3 in Bing

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        Apple tells US court Google is best in search

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        Meta unveils AI assistant, Facebook-streaming glasses

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          Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

          Minister: Cost of upgrading transport sector to reach EGP 2tr by 2024

          Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

          Ma’eit says successful Sukuk reflect confidence of capital market in Egyptian economy

          On the way to a circular economy

          On the way to a circular economy

          Cabinet hands Sisi 2 books summarizing development process over 9 years

          Cabinet hands Sisi 2 books summarizing development process over 9 years

          Economic reforms drove economic growth and cut unemployment, inflation rates: Finance min.

          Economic reforms drove economic growth and cut unemployment, inflation rates: Finance min.

          Egypt’s parl’t speaker meets speakers of houses of parl’t of South Africa

          Egypt’s parl’t speaker meets speakers of houses of parl’t of South Africa

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            Jabeur grabs 5th WTA title

            Jabeur grabs 5th WTA title

            Martin claims Japan MotoGP

            Martin claims Japan MotoGP

            Chiba inspires Japan at gymnastics worlds

            Chiba inspires Japan at gymnastics worlds

            CAF Confed Cup:  Zamalek seals group stage place

            CAF Confed Cup: Zamalek seals group stage place

            Egyptian Premier League: Masry, Ismaili claim wins, Smouha held

            Egyptian Premier League: Masry, Ismaili claim wins, Smouha held

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            Wine jars discovered at Abydos

            Wine jars discovered at Abydos

            3 tombs at Valley of Kings re-opened to visitors – Official

            3 tombs at Valley of Kings re-opened to visitors – Official

            Science says our love for chocolate is healthy for us

            Science says our love for chocolate is healthy for us

            Aphrodite temple, Abusir treasures added to discovery list

            Aphrodite temple, Abusir treasures added to discovery list

            100 Healthy Days initiative provides 35.581 million medical services in 96 days

            100 Healthy Days initiative provides 35.581 million medical services in 96 days

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          Home Technology

          RAYA Contact Center is among the Top 100 outsourcing companies around the world 

          by Gazette Staff
          March 16, 2021
          in Technology
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          RAYA Contact Center is among the Top 100 outsourcing companies around the world 

          Ahmed Refky

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          By Hamed Mahmoud

          Consistent with its strategic vision that aims to strengthen brand equity of businesses ambitiously attempting to satisfy customers, RAYA Contact Centre (RCC) announced that it has been selected by the International Association of Outsourcing Professionals (IAOP), based in the USA, to join the 2021 Global Outsourcing 100 list, as one of the world’s best outsourcing service providers. This acknowledgement is a substantial achievement globally and it further builds on RAYA’s significant contributions to the outsourcing industry worldwide.

          Choosing RAYA Contact Center for this recognition in 2021 was based on four judging categories; including customer references and satisfaction with the service rendered. Already, RCC has received great praise from customers for the service provided; Awards and Certifications won by the company, which recognizes the company’s contributions to this promising sector; the technology used by the company, as multi-channel customer experiences, chatbots, and robotic process automation (RPA); and finally, the assessment process considered corporate social responsibility (CSR) in RCC and how it contributes to achieving sustainable development goals, through providing sustainable employment opportunities in addition to training and qualifying university students to meet the requirements of the labour market.

          “Choosing the right partners is more important than ever”, said Debbie Hamill, CEO of IAOP. Therefore, the inclusion of RAYA Contact Center to the list of the world’s best outsourcing service providers is a sign of customers’ confidence in the company.

          “We are extremely proud that our company has acquired such a prominent position in the 2021 Global Outsourcing 100”, said Mr Ahmed Refky, CEO of RAYA Contact Center, commenting on the announcement. “The fact of gaining this acknowledgement by IAOP is a testament to the dedication of our team and its ability to innovate and enhance customer-centricity”.

          Through a new concept of the industry, RAYA Contact Center provides outsourcing services, offering call center and back-office services, internal sales channel management, and professional services while meeting the needs of customers in the Middle East, Europe, Africa, and North America in more than 25 different languages.

          Also, by the end of 2020, the company managed to include about 5,500 employers, an increase of nearly 25% from 2019, in order to raise work efficiency and meet the requirement of new projects.

          The company operates across different geographies through its 10 facilities, of which 8 are located in Egypt, in addition to a facility in Dubai, UAE, and another in Warsaw, Poland.

           

          Tags: IAOPRAYARCC
          Gazette Staff

          Gazette Staff

          We The Staff of The Egyptian Gazette are working throughout the day to cover the most important news in all fields for you.

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