By Mohamed Attia
Cairo International Airport has launched a comprehensive training programme for coordinators across its three terminals as part of ongoing efforts to enhance service quality for passengers. The initiative, organised by the airport’s training centre under the Cairo Airport Company, aims to improve employees’ foreign language skills, customer service capabilities, and emergency response preparedness.
The training focuses on handling international travellers, responding effectively to inquiries, and ensuring smooth interactions with passengers from various nationalities. It also includes specialised courses in airport management, security protocols, and emergency procedures.
Eng. Ayman Arab Fawzy, Chairman of the Egyptian Holding Company for Airports and Air Navigation, highlighted the importance of investing in human capital as a strategic priority. “Enhancing employees’ skills and raising their efficiency directly contributes to improving passenger services and strengthening the competitiveness of Egyptian airports on the global stage,” he said.
Magdy Ishaq, Chairman of Cairo Airport Company, emphasised that human resources remain central to operational improvements, particularly in customer-facing roles within and beyond the customs areas. He stressed that the company is committed to providing extensive training programmes across all airport departments to ensure service excellence and maintain Cairo International Airport’s standing as a leading regional aviation hub.
These efforts align with the broader strategy of the Holding Company for Airports and Air Navigation to continuously develop its workforce, ensuring higher service standards and an improved passenger experience at Egypt’s airports.
