ManageEngine, the IT management division of Zoho Corporation headquartered in India, is pioneered in offering enterprise-ready IT management solutions, both cloud and on-premises, to organisations of all industry verticals and sizes, said Rajesh Ganesan, President at ManageEngine.
He added in an interview with The Egyptian Gazette that with over 20 years of experience, the company helps businesses with their end-to-end IT requirements, enabling organisations to be nimble as they digitally transform themselves. With our large suite of more than 50 flexible and customisable products, customers can start small and add more solutions as needed. Following is the detailed interview:
What are the most required products of ManageEngine in the Middle East? What are the largest markets for you in the region?
Digitalisation and cybersecurity are critical for organisations across all industries and are rapidly evolving with the technology landscape. Our IT service management solution, ServiceDesk Plus, remains our most popular product. Two other ManageEngine products in high demand include Endpoint Central for endpoint management and security and Log360 for security information and event management, both offering security and IT management capabilities. Currently, the UAE and Saudi Arabia are the largest markets for ManageEngine in the Middle East. Egypt is steadily catching up due to its eagerness to adopt IT.
What are the latest ManageEngine solutions?
ManageEngine has always welcomed unique innovations and product enhancements that fulfil the requirements of its customers. We recently launched the MSSP edition of our cloud-hosted SIEM solution, Log360 Cloud, which offers service providers advanced security and compliance management capabilities. Additionally, the company’s identity security solution, ADSelfService Plus, has introduced an offline multi-factor authentication (MFA) feature that prevents unsecure access of remote devices even when users are disconnected from the internet or when the authentication server is inaccessible.
What is the business volume of ManageEngine worldwide? And what about the Egyptian market?
Since its inception in 2002, ManageEngine has handled the IT management requirements of over 280,000 organizations in around 190 countries worldwide. In Egypt, where we began operating in 2006, our revenue and customer growth rates stand at 30% and 45%, respectively, between 2022 and 2023. Egypt is a fast-growing and significant market for the company due to the country’s rapid rate of digitalisation. As a result of increasing demand from our clients both in Egypt and across the globe, we anticipate ManageEngine to reach USD one billion in global annual revenue in the next few years.
Tell us about the information technology industry in the Egyptian market?
Egypt’s Ministry of Communication and Information Technology (MCIT) has brought about a tremendous transformation in the market’s IT industry. Its ICT strategy aims to contribute to the nation’s Vision 2030 by building a digital Egypt, which entails supporting IT innovations, developing IT infrastructure, promoting digital inclusion, and ensuring cybersecurity. Many organizations, irrespective of size, value cybersecurity and compliance, indicating the country’s keenness in embracing digitalisation.
Who are your distributors and partners in the Egyptian, and are you looking for more in next year?
ManageEngine is actively working with Sana Tech, Sana Soft, and Trust Technology along with 10 other partners. In the future, we are looking to collaborate with more entities in Egypt to strengthen our business.
Tell us about your clients in the Egyptian government? And how many clients does ManageEngine have in the Egyptian market now?
Our customer base is spread across the MENA region and includes over 5,000 organisations, of which over 300 are from Egypt. In the last year alone, we have welcomed 150 new customers in Egypt.
For a long time, our major focus in Egypt has been on tapping potential customers in the government sector. ManageEngine is keen on establishing partnerships with the Egyptian government bodies.
From your point of view, what are the business challenges facing ManageEngine in the Egyptian market?
The biggest challenge that ManageEngine faces today is the economy. The worsening global state is directly reflected upon Egypt’s economy as well. On the technology front, the persisting difficulties are in terms of automation and cybersecurity.
During such difficult times, the Egyptian market, particularly the government, is turning to affordable vendors of IT products, which is why ManageEngine is finding great traction with organisations in Egypt.
What are the expected growth rates of ManageEngine in the Egyptian market for 2023?
Currently, ManageEngine’s revenue grew by 35% and its customer base grew by 40% between 2022 and 2023. However, with the ongoing economic climate, predicting future growth is a bit of a challenge, but we hope to continue at this same level of growth. We aim to accomplish this with our wide suite of products and transparent pricing strategy.
